- Salary
- Not stated
- Remote
- Hybrid
- Seniority
- Mid
- Swedish
- Not required
- Visa or relocation
- Not mentioned
- Employment
- Heltid · Tills vidare
- Published
- 6 Oct 2026
- Application deadline
- 5 Nov 2026
- Openings
- 3
Quick facts are extracted automatically from the ad text and can contain errors. The ad at the source is what counts.
In short
This is a Danish and English customer support role based in Malta for a gambling company. The position features a hybrid working model with up to six weeks of fully remote work per year.
Skills named in the ad
Original ad
As a FDJ UNITED Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 9 brands worldwide. You'll have the opportunity to engage with our customers from all over the world, assisting them with their inquiries and ensure their satisfaction by offering our customers the best gambling experience ever!
Whether through live chat, email, or other digital platforms, you'll play a crucial role in building and maintaining positive customer relationships.
The role requires patience, empathy, and excellent problem-solving skills, as well as the ability to remain calm and professional in challenging situations. If you're a tech-savvy, customer-oriented individual, with excellent communication skills and a passion for providing top-notch service, then this online customer service vacancy could be the perfect fit for you.
This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment. Please note that we do not offer visa sponsorship for this position
What you will do
Deliver Danish nd English language customer support across LiveChat, email
Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations
Guide players through the website &/or Mobile App platform assisting them in using our services and products
Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
Speak on behalf of customers by providing useful feedback on their experiences
Support your colleagues and contribute to a great team atmosphere
How will success be measured in this role
Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with FDJ UNITED values
Successful completion of all relevant training and other compliance activities that support FDJ's sustainable and responsible growth
Your experience
Fluency in Romanian and English, both spoken and written is essential
Responsible, and reliable team player
Experience of complex problem solving
Ability to multi-task in a fast-paced environment
Good understanding of basic internet and technical concepts
What We Offer
€500 annual Well-being Allowance
24 days of annual leave, plus public holidays
Subsidised meals
Flexible hybrid working model (office and home)
Up to 6 weeks of fully remote working per year
Anniversary recognition awards
Private Health Insurance
Dedicated Career Development Plan
A friendly and supportive team environment in a fantastic office
Källa: Platsbanken (Arbetsförmedlingen), öppna data · Source ↗ · Report this ad