Danish-speaking Customer Support Agent to a Leading Finance & Tech Company

Join a rapidly growing leader in accounting, payroll, and tax services. Be part of a dynamic team driving efficiency and user satisfaction in a collaborative environment where exceptional service and personal connection are at the heart of everything we do.

About the role

On behalf of our client, we are seeking a service dedicated, Danish-speaking Customer Support Agent who thrives on direct client interaction. In this role, you will work with technical and functional support at a fast growing company within accounting, payroll, and tax. You will serve as a key point of contact for users of the company’s proprietary business system. The position involves handling incoming cases via phone and email, with a strong focus on phone interaction, troubleshooting, and guiding users through issues with warmth, patience, and clarity.

We are looking for someone who can start immediately. The assignment will initially last six months, with strong opportunities for both extension and permanent employment. You will be based at the modern office in central Stockholm,.

With the possibility to work from home two days per week.

You are offered

An assignment at a leading company within the accounting industry

A close-knit team with a welcoming and inclusive culture, as well as an engaged Group Manager

Opportunities for skills development in customer service case management with a focus on IT and finance

A dedicated Consultant Manager from Academic Work who will support and coach you in your continued career

Work tasks

As a Danish-speaking Customer Support Agent, you will support customers and internal users in Denmark through:

Handling incoming support cases via phone and email, prioritizing personal connection and high-quality service on every case

Acting as the first point of contact for customer users and internal employees when troubleshooting technical issues in Aspia’s business system and its integrated subsystems

Maintaining collaboration with Second Line support and other cross-functional teams

Contributing to the development of processes and routines

We are looking for

Has fluent proficiency in Danish, both spoken and written

Has very good proficiency in English, both spoken and written

Has previous experience in customer support

Is comfortable, confident, and genuinely enjoys talking on the phone

Has good system and computer skills

It is meritorious if you have

Background in economics and/or interest in IT

Experience with accounting and/or business systems

To succeed in the role, your personal skills are:

Service-oriented approach

Solution- and quality-focused mindset

Strong communication skills

Responsible and driven work ethic

Our recruitment process

This recruitment process is handled by Academic Work and it is our client’s wish that all questions regarding the position is directed to Academic Work.

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process.